Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Play Sunny’s online casino services. They explain the relationship between us and you as a player, what we expect from account holders and what you can expect from the site. By registering and using our services you agree to follow these terms together with any specific promotion rules and other policies published on the site.

Account responsibilities

You are responsible for keeping your account details secure and up to date. Only one account is permitted per person, household and payment method unless we agree otherwise. You must provide accurate personal information and notify us promptly of any changes. We may suspend or close accounts where information is incomplete, fraudulent activity is suspected, or where account rules have been breached.

Verification and limits

We may ask for documents to verify your identity, address and source of funds before processing withdrawals or allowing higher transaction limits. We reserve the right to apply deposit, wager and withdrawal limits for responsible gambling and fraud-prevention purposes. Failure to complete verification may delay or prevent withdrawals.

Eligibility requirements

To use our services you must be at least 18 years old and physically located in a jurisdiction where Play Sunny is authorised to operate. You must not have been self-excluded or barred from gambling by any operator or via a national register. If you are subject to any restrictions under local law you must not open or use an account.

Acceptable platform use

You must not use the site for any unlawful activity or attempt to manipulate games, software or promotions. Account sharing, collusion, use of automated betting systems and bonus abuse are prohibited. We may take steps including withholding winnings, cancelling bonuses or closing accounts where misuse is detected.

General bonus and promotion rules

All promotions are subject to their specific terms which are published alongside each offer. Unless stated otherwise, bonuses and free spins carry wagering requirements, contribution rates and maximum bet rules that must be observed. Promotional eligibility may exclude certain payment types and is limited to one offer per household or IP address where stated.

Deposits and withdrawals

Payments must be made using approved methods and in the currencies offered on the site. Minimum deposit and withdrawal amounts are shown in the cashier. We aim to process withdrawals promptly but may delay payments for verification checks or where suspicious activity is identified. Large withdrawals may be paid in instalments pending further checks.

Dispute resolution

If you have a complaint please contact customer support in the first instance so we can try to resolve the issue quickly. If you remain dissatisfied you may escalate the matter via the channels shown in our complaints procedure. We will make reasonable efforts to investigate and respond, and we will keep records of all complaints and outcomes.

Updates to terms and conditions

We may update these terms from time to time to reflect operational changes or legal requirements. Material changes will be notified through the site or by email where appropriate. Continued use of the service after notification constitutes acceptance of the updated terms, so please review them periodically.