Responsible Gambling Policy

We are committed to safer gambling and to helping you keep play fun and under control. At Play Sunny we put player safety first, offering practical tools and clear information so you can manage your activity, spending and time on site. If you ever feel gambling is becoming a problem, we encourage you to use our controls and to seek support from professional services.

Player protection principles

We expect everyone who plays with us to do so responsibly. That means only betting with money you can afford to lose, keeping gambling as a form of leisure and not as a way to solve financial problems, and using the available tools if your play becomes too frequent or costly. We monitor behaviour patterns and may contact players if we identify signs of risky gambling.

Activity-control tools

We provide a range of controls you can use immediately from your account. These are designed to give you direct control over how, when and how much you play.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. You can increase, decrease or remove limits, but increases may be subject to a cooling-off period so changes are not immediate and you can reconsider.

Loss limits and staking controls

You can set loss limits and maximum stake limits to reduce the speed and size of your losses. Use these settings if you find you are losing more than intended or placing larger bets than usual.

Time limits and session reminders

Use session reminders and reality checks to keep track of how long you play. You can opt in to receive regular prompts during sessions and set automatic time-outs to take a break when needed.

Self-exclusion and account breaks

If you need a longer break we offer temporary account breaks and self-exclusion options. Self-exclusion can be set for periods of six months or more and will restrict access to your account for the chosen duration. We will respect all exclusions and assist with any follow-up requests in line with our procedures.

Recognising signs of problematic behaviour

Look out for changes in behaviour such as chasing losses, spending more time gambling than planned, borrowing money to play, hiding gambling from family or friends, or neglecting work and daily responsibilities. If you notice any of these signs in yourself or someone you care about, act early and use the tools available.

Tips for maintaining control

Set clear limits before you start, only gamble with spare money, schedule breaks, avoid gambling when stressed or under the influence of alcohol, and keep a record of your activity. Practical steps help you enjoy gaming without it taking over.

Professional help and support organisations

If you need further help, contact recognised support services such as BeGambleAware, GamCare, NHS gambling support services or Gamblers Anonymous. These organisations provide confidential advice, helplines and treatment options in the United Kingdom. If you want to discuss your account or require immediate assistance from us, please contact our support team via live chat or the Help Centre.