Contact Our Team
Our support team is ready to help with questions, account-related issues, verification, technical concerns or general feedback. Contact us via live chat during opening hours, by phone for urgent enquiries, or by email for document uploads and follow-up. We aim to respond promptly, usually within 24 hours for emails, and will guide you through deposits, withdrawals and responsible gambling tools in a clear, practical way. Use the contact details below to get in touch.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available - fastest contact) |
| General enquiries | [email protected] (email only - reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner team - replies within 48 hours) |
| Phone | +44 20 7946 0821 (calls answered during working hours) |
| Working hours | Mon-Fri, 09:00-23:00; Sat-Sun, 10:00-22:00 (GMT/BST) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or cases needing documents or explanations. Please send your message to [email protected] with a clear subject line and include full, up-to-date contact details and any relevant account reference. Providing these details helps us process enquiries faster and avoids delays while we verify information.
Send Us a Message
Response Time
Our support team aims to reply to most enquiries within one business day. Simple questions are usually handled the same day; more complex issues may require additional checks and can take longer depending on their nature. If your request needs extra verification or input from third parties we will keep you informed and give an estimated timescale.
Feedback
We’d love your feedback, suggestions or ideas to improve the site. Tell us what works, what doesn’t and any features you’d like to see. Every message is read and reviewed carefully by our team and used to refine the service, fix issues and improve the user experience. Your input helps shape future updates.