User Privacy Policy
This Privacy Policy explains how Play Sunny collects, uses and protects your personal information when you register an account, play games or use our website and mobile services in the United Kingdom. We are committed to keeping your data safe and to being clear about what we hold and why. This page explains the categories of information we process, how we use it and the choices you have.
Types of data we collect
We collect information you give us and data created as you use our services. This includes:
Personal data
- Identity and contact details: name, date of birth, email address, telephone number and postal address.
- Verification documents: ID, proof of address and any documents needed to comply with responsible gambling or anti-money-laundering checks.
- Account information: username, password and settings you choose.
Technical data
- Device and connection data: IP address, device type, browser, operating system and language settings.
- Usage data: pages visited, game activity, session length and error logs to help maintain and improve services.
Transactional data
- Payment and financial details: deposit and withdrawal history, payment method identifiers and transaction references needed to process payments and prevent fraud.
- Responsible gambling and compliance records: limits you set, self-exclusion records and communications about account restrictions.
How we use your information
We use your data to operate and maintain your account, process payments, comply with legal and regulatory obligations, prevent fraud, provide customer support and deliver service updates. Where you have given consent, we may also use information to send marketing communications and offers. You can withdraw marketing consent at any time via your account settings.
Data protection practices
We protect personal data using encryption, secure access controls and routine security testing. Access to personal information is restricted to staff and third-party providers who need it to perform services on our behalf. We retain personal data only for as long as needed to fulfil the purposes set out here and to meet legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support secure logins, measure site performance and show relevant content. Some cookies are essential for the site to work; others are optional and used for analytics and advertising. You can manage cookie preferences via the cookie banner and your browser settings.
User rights
You have rights in relation to your personal data, including the right to access, correct or delete information, and to object to or restrict certain processing. You can also request a copy of your data in a portable format where applicable. We will respond to requests in line with applicable UK data protection law.
Access, correction and deletion
To exercise your rights or to request access, correction or deletion of your data, contact our privacy team at [email protected]. We may ask for proof of identity before fulfilling requests to protect your account.
Information sharing and third parties
We share data with payment processors, identity verification and security providers, regulatory bodies where required, and other service partners who act on our instructions. We require these partners to process data securely and only for specified purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified through your account or by email. Please check this page regularly for the latest version.